ORDERING PROCESS
WHERE DO I FIND MY NEAREST RETAILER?
Please visit our stockist page to find your nearest Love and Liberty retailer.
HOW FAR IN ADVANCE SHOULD I ORDER MY GOWN?
Normally we ask for 9 months before your wedding to guarantee delivery of your gown at our stockists and to allow time for alterations to make the dress fit perfectly. We recommend you alter your wedding dress 4- 6 weeks before your wedding so that your measurements remain the same.
We encourage you to place the order as soon as you find ‘THE ONE’ to secure the lace and fabric. We discontinue our styles and our lace suppliers also discontinue the styles of lace due to the addition of new collections. It will also be helpful to plan the rest of your wedding once your gown has been ordered.
If you place your order well in advance of your wedding date your stockist will confirm your size before your dress goes into production.
CAN I ADD RUSH TO MY ORDER TO GET IT FASTER?
We offer a limited number of Rush Order dresses for an additional fee. The availability and rate for a Rush Order varies from day to day. You will need to check with us or our stockist to determine if Rush is available for you. When contacting us please include:
- The dress you want to order.
- The date of your wedding.
- The location of your shipping address (city and country).
We will then confirm if the Rush Order option is available and refer you to your nearest stockist.
SIZING & ALTERATION
I AM HOPING TO LOSE A BIT OF WEIGHT BEFORE MY SPECIAL DAY, HOW CAN I MAKE SURE MY DRESS STILL FITS ME?
We have lots of brides hoping to lose a bit of weight before their special day, which is no problem at all. If you place your order well in advance of your wedding date your stockist will confirm your size before your dress goes into production.
Once you receive your dress, alterations / tweaks are very common. All alteration costs are covered by the Bride and our dresses are very easy to alter by a professional seamstress.
WHAT IF MY MEASUREMENTS HAVE ME SITTING IN A FEW DIFFERENT SIZES?
That is not a problem at all. Bridal consultant will grade your dress accordingly to your varying dress sizes. You will just need to order your dress based off the size that most of your measurements fall into.
CAN I CUSTOMISE THE LOOK OF MY DRESS?
We love the idea of being creative and customising your own gown! However our production team is currently just too busy to be able to accommodate dress customisations that fundamentally change the shape or fit of our dresses. We may still offer customisations to aspects like neckline and sleeves, as well as changing the colour of lining, and adding lining to areas of a dress that aren’t normally lined. However, we are not offering customisations to combine one dress design with another, or changes from a full skirt to a fitted skirt, or vice versa.
IS THERE A FEE TO CUSTOMISE MY NECKLINE OR SLEEVES?
Most customisations to the look of a dress do carry a customisation fee. Each fee depends on the request starting from 10% of the retail price. Customising a dress requires a great deal of time and attention from our design and production team and therefore can add significant cost to a dress. Please get in touch to discuss your specific request.
DO YOU MAKE CUSTOM DRESSES?
Unfortunately we don’t at the moment.
WHAT KIND OF UNDERWEAR DO I WEAR?
All white, ivory, or nude dresses are best worn with flesh-tone underwear.
WHAT ABOUT A BRA?
If you need a bra, backless, off-shoulder, or illusion-back dresses are best worn with silicone stick-on bras, which we find work wonderfully for our models during our photoshoots which often involve long hours and lots of moving around.
WHAT IF I WANT TO BUSTLE MY TRAIN?
We usually recommend that our brides visit their nearest seamstress bringing the wedding shoes after they have collected their dresses. This way the seamstress can help with putting the bustle at the perfect height.
SHIPPING AND DELIVERY
DO YOU DELIVER WORLDWIDE?
We have retailers where you can try on your gown and then have it delivered, click here to see your nearest boutique and contact them to arrange delivery.
